30-day Money Back Guarantee

Exchanges and Returns

It's important that you get the socks that fit you best so that you can experience the awesome difference that Creepers provide.

You are eligible to return items for an exchange or refund for pairs of socks that:
- Have been delivered within the last 30 days
- Are in as-new condition and have not been removed from the packaging
- Your purchase was made via Creepers Socks online store

If your items are eligible for a return for return, please email us HERE, along with your order number and, whether you would like a return or refund, how many pairs are being returned, and we will get right back to you with the return instructions.

Return postage is the customer's responsibility, and we do not take responsibility for any items lost during return shipping. Of course, we will do our absolute best to get you the right socks for your feet!

Refunds will be made immediately after the returned items pass inspection and will be processed back to you via the method used in the original purchase.

*Limited editions: Exchange capacity depends on stock levels. Where we cannot exchange for the same model, we will endeavour to exchange for an alternative style or colour or offer a refund.

*ineligible returns: Items returned to use that do not meet the returns criteria or returns instruction you received will not be eligible for refund or exchange and will be disposed of at the company's discretion. Our policy is in place to ensure the hygiene and quality standards of our products and the safety of our customers and staff.

Damages, faults and other issues

Please inspect your order upon reception and contact us immediately with proof, if the item is defective, or damaged or if you received the wrong item, so that we can evaluate the issue and make it right with a replacement send out as soon as we can.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards, and we cannot accept back items for refund or exchange if they have been removed from their packaging. We will assess all returns, and any items that have been obviously repackaged and are not as new will not be accepted and will be disposed of.

Incorrect Address

We strive to ship orders accurately and quickly, and due to this, your address can only be edited or changed if the change is made before your order is packed (label printed). Your order confirmation email has an "edit address" button as does your order details when you log into your account. Your address cannot be edited after your label has been printed, and if you email us about an address change, we cannot guarantee we will get to it before your order is fulfilled. 

Ultimately it falls on you to enter your address clearly and accurately as well as check that it is correct when confirming your order at checkout. If we receive your order back to our warehouse due to an incomplete/incorrect address we will be in contact to collect the correct information. Additional shipping fees may apply.

Order Changes

Please double-check your cart before you complete your order—we’re unable to modify or make edits once it’s been placed. 

If you have any issues, questions, or concerns, email us and we will help you out as best we can.

FAILED DELIVERY:

If your order does not arrive within 30 days from the shipped date due to no fault of your own and this is confirmed via post tracking, then we will send you a new order free of charge.

CANCELLATION of orders:

Orders confirmed at checkout are final there is a limited window before your order is sent that your order can be cancelled.

Self-service: Your order confirmation should include an option to cancel your order. Alternatively, you can view your order on our store's account section. If your order has not been packed, there should also be an option to cancel it, and a full refund will be processed. If your order label has been printed, you will not be able to do this.

Email us: We cannot guarantee we will get to your email before your order is posted but we will do our best. If your order has already been fulfilled (label printed), we are unable to cancel your order and you will need to initiate a return once received.