Terms of service

OVERVIEW
This website is operated by Creepers Socks. Throughout the site, the terms “we”, “us” and “our” refer to Creepers Socks. Creepers Socks offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions, then you may not access the website or use any services.

Any new features or tools added to the store will also be subject to these Terms. You can review the most current version of the Terms of Service at any time on this page. We may update, change or replace any part of these Terms by posting updates on our website. Your continued use of the website following any updates constitutes acceptance of those changes.

Your consumer rights under the New Zealand Consumer Guarantees Act, the New Zealand Fair Trading Act, and applicable Australian consumer laws remain unaffected. At a minimum, you are entitled to a repair, replacement, or refund if a product fails to meet a consumer guarantee.

Our store is hosted on Shopify Inc., which provides us the e-commerce platform that enables us to sell products and services.

Creepers Socks Disclaimer
Creepers Socks are designed to enhance comfort and potentially reduce the risk of blisters, hot spots, and odor for runners and hikers. However:

  • While our socks are engineered to assist in blister prevention, we cannot guarantee elimination of blisters or hot spots. Footwear, terrain, conditions, and individual physiology all play a role.

  • Our advertised benefits are based on the natural performance of merino wool and sock construction. Results may vary.

  • Creepers Socks are not a substitute for proper foot care, good-fitting shoes, or sound hiking and running techniques.

  • By purchasing and using our products, you agree that Creepers Socks cannot be held liable for blisters, injuries, or discomfort.

  • If new to toe socks or Creepers, thoroughly test them before extreme events such as ultramarathons or multi-day hikes.

  • Persistent foot issues should be reviewed by a medical professional.

By using Creepers Socks, you agree to this disclaimer. This does not override your statutory rights.

SECTION 1 - ONLINE STORE TERMS
By using our Service, you confirm you are at least the age of majority in your state, province, or country of residence, or have received permission from a legal guardian to use this site.

You may not use our products for unlawful purposes. You must not transmit viruses, worms, or any harmful code. A breach of any Terms may result in termination of your Service.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone, at any time, for any reason.

Your content (excluding credit card info) may be transferred unencrypted over networks. Credit card information is always encrypted during transfer.

You agree not to reproduce, duplicate, or exploit any aspect of the Service without written permission.

SECTION 3 - ACCURACY OF INFORMATION
We are not responsible if information on this site is inaccurate or outdated. The content is general in nature and should not be solely relied upon for decisions. Monitor changes to our site regularly.

SECTION 4 - MODIFICATIONS TO SERVICE AND PRICES
We may modify prices or discontinue the Service at any time without notice. We are not liable for any resulting changes, suspensions, or discontinuations.

SECTION 5 - PRODUCTS OR SERVICES
Some items may only be available online and in limited quantities. Returns are subject to our Return Policy.

We do our best to display product colors accurately, but cannot guarantee your screen’s display is correct.

We reserve the right to limit product sales or services to individuals or regions, and to cancel or change product offerings at any time.

We do not guarantee that our products or services will meet your expectations or that errors will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We may refuse or cancel orders for any reason, including orders placed under the same name, credit card, email, or address.

You agree to provide accurate, up-to-date purchase and account info so we can process transactions and contact you if needed.

SECTION 7 - OPTIONAL TOOLS
We may offer third-party tools without monitoring or control. Your use of these is at your own risk.

Any new features or services added later are also governed by these Terms.

SECTION 8 - THIRD-PARTY LINKS
Third-party links may appear on our site. We are not responsible for the accuracy or content of external sites and do not accept liability for any harm or transactions related to third-party websites.

SECTION 9 - USER COMMENTS AND FEEDBACK
Any feedback, ideas, or comments you send may be used by us without restriction or obligation.

We may, but are not required to, remove or edit content deemed offensive, unlawful, or otherwise inappropriate.

You agree your comments will not infringe on others’ rights or contain harmful content.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal data is governed by our Privacy Policy.

SECTION 11 - ERRORS AND INACCURACIES
We reserve the right to correct any errors or inaccuracies and to cancel orders if needed. We are not obligated to update information except as required by law.

SECTION 12 - PROHIBITED USES
You may not use the site or its content for unlawful, abusive, misleading, discriminatory, or harmful purposes, or to interfere with the security and operation of our site or others'.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee uninterrupted or error-free service. Products and services are provided “as is” without warranties unless expressly stated.

We are not liable for any damages, including lost profits, data loss, or replacement costs, arising from use of our service or products.

Some regions do not allow certain exclusions or limitations of liability, so those terms may not apply to you.

SECTION 14 - INDEMNIFICATION
You agree to indemnify and hold Creepers Socks and its affiliates harmless from any claims arising from your use of the Service or violation of these Terms.

SECTION 15 - SEVERABILITY
If any part of these Terms is found to be unlawful or unenforceable, that part will be severed and the rest will remain in effect.

SECTION 16 - TERMINATION
Either you or we may terminate these Terms at any time. Termination does not affect any obligations or liabilities incurred before that point.

SECTION 17 - ENTIRE AGREEMENT
These Terms, along with posted policies, form the entire agreement between you and us. Any prior agreements are superseded.

SECTION 18 - GOVERNING LAW AND JURISDICTION
These Terms are governed by New Zealand law. For customers in Australia, Australian consumer law may also apply. Any disputes relating to Australian purchases may be resolved in Australian jurisdiction.

SECTION 19 - CHANGES TO TERMS
We may change these Terms at any time. Please check this page periodically. Your continued use of our website confirms your acceptance of the current Terms.

SECTION 20 - AGREEMENT TO TERMS
By placing an order, you confirm that you have read and accepted these Terms, including our Payment, Refund, and Chargeback Policy.

SECTION 21 - CONTACT INFORMATION
Questions about these Terms can be sent to hello@creeperssocks.com

SECTION 22 - CHARGEBACKS AND ACCOUNT POLICY
We’re always here to help if something goes wrong with your order. Just reach out to our Customer Experience team, and we’ll make it right.

If a chargeback is submitted without contacting us first, any future orders placed using the same details (name, email, address, etc.) will be automatically canceled and refunded.

Please contact us before filing a chargeback. It’s faster, easier, and helps us avoid unnecessary fees that hurt our ability to serve the community.


Section 23 - EU and UK sales TOS:

Schedule 1. Terms of Service
1. You are shopping on a merchant’s website (the “Merchant” = Creepers Socks Limited).
2. If you place a Qualifying Customer Order, the Product(s) that you are purchasing will be sold first by the Merchant to Passport Global Inc (“Passport”), and then by Passport to you under these Terms and Conditions. Your payment information, shipping address, and any additional information required or requested to complete your order will be shared directly with Passport and its nominated agents and contractors, in order to enable Passport to complete your Qualifying Customer Order.
3. Your Qualifying Customer Order is subject to: (1) these Terms and Conditions; and (2) any relevant terms and conditions imposed by the Merchant. By completing your purchase, you confirm that you have read and agree to be bound by all of these. By placing a Qualifying Customer Order on the Merchant’s website, you understand and agree that:
3.1 You are dealing with and providing your information to Passport. Passport may contact you about your order.
3.2 If there is an error in the price listed for a Product on the Merchant’s website, or in the price applied to the product during the sale of and processing of your order for the Product, Passport and its nominated agents are entitled to contact you, correct the price, and/or cancel your order.
3.3 The Merchant remains responsible for handling payment for your order.
3.4 Once your payment is processed, ownership in the items will shift from Passport, to you.
3.5 Certain addresses will be ineligible for shipment, such as PO box addresses.
3.6 Passport may refuse service, refuse to process or complete Qualifying Customer Orders, remove or edit content, or cancel such orders for any reason or for no reason, in its sole discretion.
3.7 If you are under the age of majority in the jurisdiction in which you reside, approval of your parent or guardian is required to complete your purchase.
3.8 You authorise Passport and its nominated agents and contractors to perform any of the following activities in connection with the delivery of any Products: (i) to act as your agent to make and file customs declarations and all related actions as your direct representative, which expressly includes completing any documents, amending product or Harmonised System codes, and paying any duties, taxes or penalties required under applicable laws and regulations; (ii) to act as forwarding agent for customs import and export control purposes solely for the purpose of designating a customs broker to perform customs clearance and entry; and (iii) to redirect an order to your customs broker or other address upon request by any person whom Passport’s nominated agents and contractors believe in its reasonable opinion to be authorised.
4. Currency. You may select your preferred payment method and currency from a list of options available at the time of checkout. Please note that the relative value of currencies may vary, and as a result, the actual purchase price for items in your order may vary based on the currency selected.
5. Billing. If you use a payment card or other electronic form of payment as your payment type, the charges to your account for your order will be subject to the Merchant’s terms and conditions.
6. Shipping. Items in your order may be shipped via a single shipment, or via multiple shipments. If items in your Qualifying Customer Order are shipped via multiple shipments, or if your order is only partially filled and shipped, you will only be charged for those items that are actually shipped to you.
7. Chargebacks, Fraud Prevention and Void Transactions. For your protection, Passport may use various fraud prevention protocols and policies, and industry-standard verification systems, to reduce fraud and minimize chargeback risks. You must comply with such protocols and policies, including card authentication, and “ship to” and “bill to” address verification. Once an order is placed, you may not change any authenticated payment information or any verified “ship to”/“bill to” address. If there is a systemic error which results in the processing or acceptance of a transaction for which authorisation has been declined, that transaction will be void.
8. Customer Service and Returns. Questions or complaints about your order should be directed to the Merchant in the first instance. Passport may work with the Merchant as necessary to resolve your issue. The Merchant is authorised to allow for returns or refunds on orders in accordance with the Merchant’s policy, including to reimburse you for the original sales prices of Products returned to the Merchant’s nominated address. Passport may however refuse any return requested if a restriction applies to the item for which the return is requested. You accept that your sole remedies are against the Merchant. Where a return by the Customer is authorised by Passport or the Merchant, Passport shall also have the right to return the item to Merchant and accordingly the Merchant shall issue a credit note to Passport and Passport shall provide a credit note to the Customer, and Passport’s direction, ownership and risk in the Products for return shall pass directly to the Merchant. Where a return is authorised by Passport or the Merchant, the Merchant shall, at Passport’s direction and acting in its name, provide a credit note to the Customer to the extent of the value of the Product(s) authorised to be returned directly to the Merchant. In relation to any return of Products to the Merchant, you authorise Passport and its nominated agents to act on your behalf, and to recover for its own account, any import duties and taxes. If required, you will sign any such document that is reasonably required to facilitate the return of the Products and the recovery of any import duties and taxes.
9. General Terms. The following general terms apply whenever you place a Qualifying Customer Order through the Merchant’s website:
9.1 Compliance with Applicable Laws. You certify that any Products purchased through a Qualifying Customer Order will not be imported, exported, sold, or transferred in violation of any applicable laws, including without limitation the United States Export Administration Regulations or applicable United States sanctions and embargoes administered by the United States Treasury Department, and equivalent statutes, regulations and codes of England and Wales or the EU. It is your responsibility to know the laws of the country into which you are importing any Products that you order from the Merchant’s website. By placing a Qualifying Customer Order you certify that the import of the Products you have ordered to the country of the shipping address you have provided does not violate any laws or regulations of that country.
9.2 Privacy. To complete your Qualifying Customer Order you will be providing personal information to the Merchant and Passport and you consent to your personal information being collected, used, processed, disclosed and/or stored by the Merchant and Passport and our service providers as may be required in order to process and complete your order and otherwise provide the services you have requested, in accordance with the Merchant’s and Passport’s Privacy Policy. Passport accepts no liability or responsibility for the collection, use, processing, disclosure or storage of your personal information by the Merchant or any service provider engaged by the Merchant. The collection, use, processing, disclosure and/or storage of your personal information by the Merchant or its service providers is governed by the Merchant’s privacy policy. The Merchant and Passport may analyse transactional data for the purpose of identifying trends, statistics and measurements that could contribute to the enhancement of the Merchant’s Customer experience and/or the services provided by Passport. Any transactional data analysed for these purposes will be aggregated and de-identified, meaning that any personally identifiable information will be removed.
9.3 Electronic Communications. When you place a Qualifying Customer Order through the Merchant’s website, you are communicating with Passport electronically, and you consent to entering into this agreement by electronic means, and to receive communications from Passport electronically/via email.
9.4 Modifications. You acknowledge that Passport may make changes to its system, policies, and these Terms and Conditions at any time. Passport will ensure that the current version of these Terms and Conditions is presented every time you make a Qualifying Customer Order on the Merchant’s website. You are responsible for reviewing these Terms and Conditions each time you make a Qualifying Customer Order. If you do not agree to any change in the Terms and Conditions, you must not complete your order. Any order placed after the effective date of a change will constitute your agreement to the change and to the current Terms and Conditions .
9.5 Severability. If any or any portion of these Terms and Conditions is found to be invalid, void, or for any reason unenforceable, that term or portion of terms will be severed, and will not affect the validity and enforceability of the remaining terms.
9.6 Proceedings. Any action or proceeding arising out of or relating to these Terms and Conditions must be brought in the courts of California, United States, and you hereby irrevocably agree to the jurisdiction of the courts of California, United States for all such purposes.
9.7 Language. The parties have agreed and expressly requested that this agreement and all documents related to it be drawn up in English.
9.8 Definitions. “Member State”, “third country” and “third territories” as defined in Article 5 of Council Directive 2006/12/EEC. “Products” means those goods offered for sale via the Merchant’s website which are not of a class or description subject to any duty of excise whether or not those goods are in fact chargeable with that duty, and whether or not that duty has been paid on those goods, or prohibited or restricted goods were they to be imported into the UK, and which are not subject to any restrictions on export, sale, or transfer in violation of any Applicable Laws. “Product Prices” means the prices including VAT at the appropriate rate of the Products as held out for sale to Customer by the Merchant and accordingly, by Passport to Customer; and “Product Price” means the price of an individual Product. “Qualifying Customer Order” meets all of the following conditions:
(A) It is an order for Product or Products placed via the Merchant’s website which are to be transported from:
 
  • a third country or territory, excluding Northern Ireland (“NI”), to an address in a Member State of the EU (e.g. USA to France);
  • a third country or territory, excluding the UK, or from a Member State of the EU to an address in Great Britain (e.g. Germany to England); or
  • a third country or territory, excluding NI, to an address in NI (e.g. USA to NI); and
 
(B) In relation to the transport of a Product or Products to an address:
 
  • in Great Britain or NI, the total intrinsic value of the Product or Products comprising that order does not exceed £135 (one hundred and thirty five) British Pounds Sterling, or where Products comprising an order exceed that sum but are sent in separate consignments, the intrinsic value of each consignment of which the Product or Products form part does not exceed £135 (one hundred and thirty five) British Pounds Sterling; and
  • in a Member State of the EU, the total intrinsic value of the Product or Products comprising that order does not exceed €150 (one hundred and fifty) Euros, or where Products comprising an order exceed that sum but are sent in separate consignments, the intrinsic value of each consignment of which the Product or Products form part does not exceed €150 (one hundred and fifty) Euros.